Every rung of the ladder: Flexeserve® CEO, Jamie Joyce celebrates 25 years of service

Our CEO, Jamie Joyce is celebrating 25 years of working for The Alan Nuttall Partnership.

Starting as a teenager sweeping the factory floor, Jamie Joyce has worked his way up to the very top of the business. It’s a result of the Partnership providing opportunity, which he strongly believes in extending to all Partners within the employee-owned company.

The journey

Jamie’s passion and enthusiasm for the business are compelling: “It’s one of those ‘man and boy’ stories with some incredible opportunities mixed in,” explains Jamie.

“I never want to work anywhere else. I absolutely love my job and I feel very fortunate to be where I am within the Partnership. I also believe that we offer – and must continue to offer – similar opportunities for progression to those with the ambition and ability to drive the company forward.”

Jamie started at the business in July 1995. A year later, he joined production support for 3 years, and then acted as a Project Manager. From there, he progressed through a number of roles, as his skills and abilities surfaced and developed. 2016 saw a key moment in this journey, when Jamie became Commercial & Operations Director of Flexeserve® – placing him in a position to shape the direction of the business.

Jamie Joyce, celebrating with Chairman and Founder Alan Nuttall (L), Warwick Wakefield, Customer Experience Director (R) and the Flexeserve® team 

The recipe for success

Jamie created a strategy for what was to become their flagship product – Flexeserve Zone®. His vision was to create a comprehensive service around the technology, to achieve a clear competitive advantage within the market. This involved developing a team, a product and the facilities to put the Flexeserve® brand at the forefront of the industry.

As a result of this strategy, Flexeserve® became the go-to solution for hot-holding food, generating sustained domestic and global year-on-year sales growth. Its success also led to Jamie being offered the position of CEO in 2018.

Some words from the Chairman

Alan Nuttall, Chairman of the Partnership, said: “I remember meeting Jamie in the factory on what might well have been his very first week working with us. I recall speaking with him and then telling Mick Steele [Technical Director] that he seemed like a bright spark with a great future ahead of him. Who could have known just how right that statement was!

“And now, here we are, 25 years later. We’re several years into realising a strategy and vision – of Jamie’s own creation – which has revolutionised this part of the business.

“I couldn’t be more proud of the great ideas and hard work that have poured out of Jamie and his team – their products and services have put them well ahead within the marketplace.”

A bit of Flexeserve® reflection

Jamie continued: “Flexeserve® is enabling food outlets across the globe to improve their hot food-to-go offering, reduce waste and create new opportunities for their business. That’s something the team and I are immensely proud of – we’re focused on improving the hot food-to-go sector, and we’re doing just that!

“To reach this milestone at such a pivotal moment for the business, it’s a good reminder of how far we’ve come.

“Needless to say, the success of Flexeserve Zone® over recent years would not have been possible without the team of talented, committed people we’ve put together. I’m very grateful to everyone that has helped get Flexeserve® to where it is today – and where it will be tomorrow, at the forefront of the hot food-to-go market.”

Partner-focused approach

The journey that Jamie has taken through the company has also inspired him to establish the ‘Vision and Values’ of Flexeserve®.

Through this initiative, the team is mapping out company values and creating a level playing field for every Partner to communicate, feel valued and access company amenities. A recently introduced employee assistance plan is just one example of the practical benefits that this process is going to generate going forward.

The future

With Flexeserve® going from strength to strength and enjoying excellent sales growth – particularly internationally – even during the pandemic, the future is bright for the business, with Jamie at the helm.

The company is set to launch a new product this year, to address the developing hot-holding requirements of the wider food industry.

Jamie concluded: “We’re continuing to push things forward – the world of foodservice and retailing is changing. Recent events have made sure of that – accelerating the desire for hot-holding. We’re ensuring that we’re on hand to help customers create the right solutions for their consumers. It’s a very exciting time for us – here’s to the next 25 years!”

For more information about Flexeserve® and how we can help your business, please contact us.