Connect by Flexeserve

Our award-winning, cloud-based service

Control, automate and optimise

Save on food waste, as well as energy and labour costs with Connect by Flexeserve, the world’s first cloud-based service for hot-holding.

Control and automate your hot-holding program like never before to offer your team total operational efficiency. With Connect, you can can schedule your hot food operating hours, adjust temperatures and monitor shelf life – all at the touch of a button.

An award-winning service

We believe in Connect’s ability to change the game for any hot food operation and it has the accolades to prove it.

Since launching in 2023, Connect has already been presented with a Gold Innovation Challenge Award from the lunch! Show, a Business Development Award at The Sandwich & Food to Go Industry Awards and, most recently, Best Front-of House Innovation as part of GulfHost 2024’s Innovation Awards.

Cloud connectivity

Maximise the benefits of our true hot-holding

By removing the need for manual processes, Connect helps you achieve total operational efficiency, with reduced energy usage, food waste and pressure on busy teams.

Connect provides reporting on key performance data, so you can conduct proactive preventative maintenance and constantly refine and advance how you make and serve hot food.

In addition to our Connect-ready units, your existing estate can also benefit from Connect with our easy upgrade solution.

Valuable insights

Create a tailored hot food programme

With Connect, you can streamline processes and support your in-store teams by creating a digital planogram that accurately delivers your latest hot food programme.

Define your set temperatures, specify your menu configuration, schedule automatic daypart changes and track shelf life. This will also help you improve productivity by knowing exactly when to switch out any remaining food items and cook the next batch.

Automated processes

Remove the need to manually interact with equipment

At head office level, you can plan everything remotely and deploy your settings to ensure each of your locations is making the most of Flexeserve’s true hot-holding – maximising sustainability, food quality and profitability.

Automating hot food programmes makes it easier to maintain service during busy periods and eliminate potential user error. And when units or individual shelves are not in use, they can be programmed to shut off so you only ever use the energy you need.

Real-time monitoring

Ensure every store achieves amazing food quality

With Connect, you can achieve consistency you never thought possible, across your entire estate.

Connect provides a 12-month record of individual unit and shelf temperatures, with real-time data reporting to support your in-store food safety best practice.

You can also set the point at which dayparts switch over and temperatures adjust, designed specifically for your menu to support food quality. With reactive functionality, Connect even allows changeover to be pushed back if a store still has food to sell from an earlier daypart.

Work smarter with Connect

The first of its kind in hot-holding, this platform was created with our in-house experts, whose real-life experiences of a range of foodservice environments have shaped Connect to serve your needs.

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Gain true visibility of every location

Ideal for hot-holding operations of all sizes, Connect brings limitless benefits, including:

Total operational efficiency

Greater control of dayparts

Enhanced customer experience

Reduced energy usage

Easy integration

Highly compatible and ready to be integrated with other cloud-based services, Connect by Flexeserve lets you bring all aspects of your operation closer together, on your platform or ours, for even greater efficiency.

Savings spotlight

With Flexeserve Solution and the power of Connect, you can draw on our technical, culinary and in-store expertise to achieve true hot-holding with next-level energy efficiency across your entire hot-holding estate.

But don’t just take our word for it. See how Connect is revolutionising operations and realising incredible cost savings for one of our customers.

Our flagship, Queen's Award-winning product is the world's #1 heated display and the only one capable of holding food with different temperature requirements in the same unit. Catering to all the dayparts, Flexeserve Zone enables you to hold a wider variety of incredible hot food for unrivalled times.

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Our highly versatile, high-capacity Flexeserve Hub provides true hot-holding both front and back-of-house. Ideal for pickup and delivery operations, it can transform the way kitchens operate, with the ability to prepare and hold hot food ahead of schedule, reducing pressure at peak times.

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Flexeserve Solution

The industry’s only hot-holding service, Flexeserve Solution enables you to exceed your hot food goals efficiently, sustainably and profitably. Our team of hot food experts will help you develop an optimised hot food programme and achieve the best experience for your customers.

Find out more