Technical service
Parts and maintenance during the festive period
For parts requests, please contact our logistics partners
The Americas
UK and Rest of World
Service and maintenance requests
During the festive period, the Flexeserve team will be taking some time away to recharge and reset, ready for an incredible 2025.
In the Americas, we’ll have 24/7 technical service coverage over the holiday period. Please find the dates for our UK/RoW annual closure and customer support hours here.
The Americas
[e] service@flexeserve.com
[t] 833 955 8300 (toll-free)
UK and Rest of World
To enable a speedy solution, please have the following information at hand ...
Serial number
The serial number is detailed on the rating plate, located on the top rear of the unit – or on the side of the control panel, located behind the pull-down panel in the base of the unit.
Details of the fault
E.g. Zone 1 is not reaching temperature (the more detail you can provide here, the more likely a first-time fix can be achieved).
Store contact name / store address / telephone number
To advise on-site time and who we report to upon arrival at the store.
Access time
Please let us know when we can gain access to the unit.
Photograph
Please provide photographs, where possible, of the front of the unit and control panel powered on, if safe to do so.
