Billy Eatenton

Head of Culinary

Billy is an experienced sales manager with 25 years in the food and catering industry. His background as a trained chef within some of London’s busiest restaurants means that he truly understands the competitive advantage that comes from using our technology. This wealth of knowledge and experience makes Billy highly adept at identifying the potential that Flexeserve Zone and Flexeserve Hub can hold for you.

My favourite Flexeserve hot food-to-go: Protein breakfast pot with a soft runny poached egg.

Holly Francis

Head of Customer Development

As Head of Customer Development, Holly is responsible for developing new and existing business in the UK, as well as identifying new routes to market. With over 15 years of sales experience in the foodservice industry, Holly is highly effective at nurturing customer relationships and providing each customer with the right equipment.

My favourite Flexeserve hot food-to-go:

Loaded dirty fries

Dirk Wissmann

Operational Support & Development Manager

Dirk collaborates with and assists our customers in improving their operational processes. Before his role at Flexeserve, Dirk had worked at the pioneers of grab and go, Pret A Manger, for 23 years. In that time, Dirk progressed from his role within the New Shop Openings team to Senior Equipment Manager and was fundamental in the evolution of Pret’s hot food operation.

My favourite Flexeserve hot food-to-go:

Pineapple pizza

Natalie Tring

Customer Experience Specialist

With a career that includes senior customer-facing roles and five years of professional culinary experience, Natalie supports our Head of Culinary, JP Felix. She helps us to achieve and demonstrate the benefits of true hot-holding with incredible hot food-to-go. Both from our Foodservice Innovation Centre and at our exhibition stands around the world, Natalie and the team showcase how we enable you to sell more and waste less.

My favourite Flexeserve hot food-to-go:

Warm chocolate brownies with salted caramel sauce

Kristian Ward

EMEA Key Account Manager

As EMEA Key Account Manager at Flexeserve, Kristian is responsible for managing key customer accounts in Europe, the Middle East and Africa. With his extensive experience in operations, Kristian is also well placed to support our network of distributors within this region.

My favourite Flexeserve hot food-to-go:

Chicken katsu curry

Warwick Wakefield

Director of Customer Experience

As our Director of Customer Experience, Warwick is responsible for all Sales and Marketing functions and the entire customer interface. Formerly our in-house Development Chef, Warwick has helped make the Flexeserve customer experience what it is today. He brings with him an extensive knowledge of food types, packaging materials, consumer demands and a strong understanding of operational challenges – ensuring you receive a comprehensive service.

My favourite Flexeserve hot food-to-go:

Teriyaki salmon with wild mushrooms and sticky rice